Maintenance Coordination that Protects Your Asset
Fast intake, clear estimates, fair pricing, and real documentation. We solve problems and keep tenants informed.
Response windows you can count on
- Emergency: immediate triage and dispatch
- Urgent: 24 hours
- Routine: 48–72 hours scheduling
Windows may vary by trade and season; we communicate expectations early.
Intake
Tenant submits via portal or phone. We capture photos/video when helpful and confirm urgency.
Triage
We separate emergencies from routine, provide safety guidance, and prevent further damage.
Scope & Estimate
Vendor scoping with clear estimates; owners approve non-emergency work before dispatch.
Dispatch & Repair
Trusted vendors scheduled with access instructions; we coordinate with tenants for minimal disruption.
QA & Closeout
Photos/notes after repair. Invoices reviewed for accuracy. Records stored in the property file.
How We Keep Costs Fair
For larger non-emergency jobs, we compare quotes and scope. Owners approve before work.
We choose vendors on quality, speed, and integrity—not referral fees.
Filter schedules, gutter cleaning, seasonal checks reduce emergency spend.
We validate material quantities, labor hours, and warranties before payment.
Access & Coordination
We coordinate entry with proper notice and secure key tracking. Tenants receive scheduling updates so everyone knows who’s arriving and when.
Common Questions
Do you mark up vendor invoices?
No. We do not markup vendor invoices. Our coordination fee, if applicable, is disclosed up front.
How fast is an emergency response?
We initiate within minutes and dispatch the first-available qualified vendor; SLAs vary by trade and time of day.
Can owners use their own vendors?
Yes—provided licensing/insurance is current and response times meet the need. We'll coordinate and document.
Want transparent, cost‑smart coordination?
We’ll share our vendor standards, response windows, and sample maintenance logs—so you know exactly how we operate.